Warranty
Where a product carries a warranty, its length is shown on the product page. Your order number is your proof of purchase.
What warranty covers
Warranty covers faults in how the toy was made: a remote control car that stops driving in normal play, a light or sound that stops working, a scooter part that breaks without being misused, within its warranty period.
What it does not cover
- Wear from normal play: scuffs, worn wheels, tired batteries
- Damage from dropping, water (on toys that are not made for it) or rough play
- Pieces that went missing after opening
- A product that was opened or repaired by someone else
How to claim
- Message us on WhatsApp with your order number, the toy, and a photo or short video of the fault.
- We tell you where to bring or send the product.
- It is inspected. A covered fault is repaired or the product is replaced.
- We tell you the result and when it is ready.
Keep these
Keep your order number and the original box while the warranty runs. The box is the safest way to send a product back to us.