Returns and refunds

Tell us within 48 hours of delivery, with a photo or a short video. We replace it or refund you in full, and we pay for the collection.

You can return an item within 14 days of delivery when it is:

• unused and unplayed with
• in its original box, with every piece, leaflet and seal

You pay for sending it back. We refund the price of the item once we have checked it.

• Toys that have been opened and played with
• Once opened: slime, dough, play sand, beads and other craft materials
• Once opened: lip balm, nail polish, body mist and other beauty sets
• Trading card packs and blind boxes, once opened
• Items ordered specially for you

A fault that shows up later is a warranty matter, not a return. See warranty.

1. Message us on WhatsApp with your order number (it starts with PP) and what you want to return.
2. We confirm the return and tell you where to bring or send the item.
3. We check the item when it reaches us.
4. We pay the refund within 7 days of receiving it.

A refund goes back the way you paid: to the same mobile money wallet or the same card. If you paid the rider in cash, we refund to a mobile money number in your name. We never refund to a different person’s account.

You can cancel from your order page while the order is still waiting for payment or for our confirmation call. After that, message us as soon as you can: if it has not left, we cancel it and refund anything you paid.